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  FAQ  

 

Frequently Asked Questions

Q. Can I save my entry/ies as I go along?
A. Yes you can... 

Q. Can I submit multiple entries for the Awards?
A. Yes, but each entry must be paid for separately and entered separately. 

Q. Does everyone have to pay to enter?
A. Yes. All entries require payment. No cleaning sectors are exempt..

Q. Can both contract cleaning companies and in-house teams enter? 
A. Yes

Q. My company is very small, can I still enter?
A. Yes, it is not the size of the business that is important, but the quality of the service provided.

Q. What are the main criteria for the judges? 
A. Cleaning Standards, training, staff management, innovation and client relationship are the main criteria which will be assessed. 

Q. When is the closing date for entries?
A. Friday, 29th October 2021.

Q. Do I have to be a customer of Kimberly-Clark Professional or registered with any trade association to enter?
A. No, these aspects are not considered when judging an entry. 

Q. What if I don’t have any certificates?
A. If you cannot provide proof of certification at the site visit, you will lose points on your entry which could make the difference in becoming a winner or not.

Q. How much does it cost?
A. To enter the awards it costs £130 plus VAT (£156) and to buy a ticket for the awards ceremony it costs £205 (£246 including VAT). Credit cards not accepted. 

Q. How do I pay for my entry and/or ticket and where do I send it to?
A. Please pay Suzanne Howe Communications HSBC Sort Code: 40-43-41 Account Number: 41501208

Alternatively, a cheque can be sent to the address below, made payable to The Golden Service Awards for £156.00 (£130.00 plus VAT totalling £156) per entry, to:

Suzanne Howe Communications
PO Box 325
Kings Hill, West Malling
Kent ME19 4WW

Unfortunately, we are unable to accept credit card payments.

Q. How does the judging process work?
A. At the first stage, the judging panel will consider the application on the basis of written evidence submitted. Short-listed finalists will then be selected for a site visit.

Q. How will I know if I am short-listed as a finalist?
A. A member of the judging panel will contact you to arrange a site visit. There will also be a list on the website from late November 2021.  

Q. When do site visits take place? 
A. Between November 2021 and January 2022. 

Q. Do my nominated cleaning operative and/or site supervisor have to be present during a site visit? 
A. Yes or they will be disqualified from the application. 

Q. Will I be informed if my application has been unsuccessful? 
A. Yes by email. 

Q. When will I find out if I have won?
A. Winners will be announced at the 2022 Kimberly-Clark Professional Golden Service Awards at the InterContinental London on Thursday, 26th May 2022.

Q. Do I need to send anything with the application form? 
A. Not at the initial entry stage. 

 

Contact details Tel: 0203 468 0923 E-mail: [email protected] Twitter: @goldenservaward

 

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