Recognising Exceptional Workplaces
GSA - Golden Service Awards
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Frequently Asked Questions

Q. Can I submit multiple entries for the Awards?
A. Yes, but each entry must be paid for separately and entered separately.

Q. Does everyone have to pay to enter?
A. Yes. All entries require payment. No cleaning sectors are exempt.

Q. Can both contract cleaning companies or in-house teams enter?
A. Yes.

Q. My company is very small, can I still enter?
A. Yes, it is not the size of the business that is important but the quality of the service provided.

Q. What are the main criteria for the judges?
A. Cleaning Standards, training, staff management, innovation and client relationship are the main criteria which will be assessed.

Q. When is the closing date for entries?
A. Monday 27th September 2019

Q. Do I have to be a customer of Kimberly-Clark Professional or a registered with any trade associations to enter?
A. No, these aspects are not considered when judging an entry.

Q. What if I don’t have any certificates?
A. If you cannot provide proof of certification at the site visit, you will lose points on your entry which could make the difference in becoming a winner or not.

Q. How much does it cost?
A. To enter the awards it costs £125 plus VAT (£150) and to buy a ticket for the awards ceremony it costs £195 plus VAT (£234).

Q. How do I pay for my entry and/or ticket and where do I send it to?
A. Please pay by BACS. Bank details are:

Suzanne Howe Communications
Sort Code: 40-43-41
Account Number : 41501208

Alternatively a cheque can be sent to the address below, made payable to The Golden Service Awards for £150.00 (£125.00 plus VAT totalling £150.00) per entry, to:

Suzanne Howe Communications
PO Box 325
Kings Hill, West Malling
Kent, ME19 4WW

Q. How does the judging process work?
A. At the first stage, the judging panel will consider the application on the basis of written evidence submitted. Short-listed applicants will then be selected for a site visit.

Q. How will I know if I am short-listed as a finalist?
A. A member of the judging panel will contact you to arrange a site visit. There will also be a list on the website from late November 2019.

Q. When do site visits take place?
A. In November 2019.

Q. Do my nominated cleaning operative and/or site supervisor have to be present during a site visit?
A. Yes or they will be disqualified from the application.

Q. Will I be informed if my application has been unsuccessful?
A. No. Finalists will be announced on the website in November 2019.

Q. When will I find out if I have won?
A. Winners will be announced at the 2020 Golden Service Awards ceremony at the London Hilton Hotel on Wednesday 4th March 2020.

Q. Do I need to send anything with the application form?
A. Not at the initial entry stage.


Contact details Tel: 0203 468 0923 E-mail: [email protected] Twitter: @goldenservaward


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