Recognising Exceptional Workplaces
GSA - Golden Service Awards
GSA - Banner
GSA - Banner
GSA - Banner
GSA - Banner

  Golden Service Awards 2020 – Awards Categories  

 

    1. Healthcare Establishment with fewer than 250 beds:
      For hospitals and other healthcare establishments

      01 Healthcare Establishment With Fewer Than 250 Beds Criteria:
      Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients. There will be a site visit from a BICSc auditor. A client testimonial is also required which should include the name of the company, director’s name and title and a sentence to say that he/she has read the entry and it complies with the work undertaken.

    2. Healthcare Establishment with more than 250 beds:
      For hospitals and other healthcare establishments

      02 Healthcare Establishment With More Than 250 Beds Criteria:
      Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients. There will be a site visit from a BICSc auditor. A client testimonial is also required which should include the name of the company, director’s name and title and a sentence to say that he/she has read the entry and it complies with the work undertaken

    3. Office areas below 250,000 sq. ft.:
      For either all or part of a building

      03 Office Areas Below 250 000 Sq Ft Criteria:
      Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients. There will be a site visit from a BICSc auditor. A client testimonial is also required which should include the name of the company, director’s name and title and a sentence to say that he/she has read the entry and it complies with the work undertaken.

    4. Office areas above 250,000 sq. ft.:
      for either all or part of a building

      04 Office Areas Above 250 000 Sq Ft Criteria:
      Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients. There will be a site visit from a BICSc auditor. A client testimonial is also required which should include the name of the company, director’s name and title and a sentence to say that he/she has read the entry and it complies with the work undertaken.

    5. Large Education Establishment:
      For schools, universities and colleges with more than 10 teaching areas

      05 Large Education Establishment Criteria:
      Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients. There will be a site visit from a BICSc auditor. A client testimonial is also required which should include the name of the company, director’s name and title and a sentence to say that he/she has read the entry and it complies with the work undertaken.

    6. Small Education Establishment:
      For schools and colleges with fewer than 10 teaching areas, ideal for primary schools

      06 Small Education Establishment Criteria:
      Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients. There will be a site visit from a BICSc auditor. A client testimonial is also required which should include the name of the company, director’s name and title and a sentence to say that he/she has read the entry and it complies with the work undertaken.

    7. Individual Retail Establishment:
      For department stores and supermarkets

      07 Individual Retail Establishment Criteria:
      Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients. There will be a site visit from a BICSc auditor. A client testimonial is also required which should include the name of the company, director’s name and title and a sentence to say that he/she has read the entry and it complies with the work undertaken.

    8. Shopping Mall or areas with more than one shop or department store sponsored by Truvox

      08 Shopping Mall Or Areas With More Than One Shop Criteria:
      Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients. This category will be divided into – over and under 1 million sq. ft. if enough entries are received. There will be a site visit from a BICSc auditor. A client testimonial is also required which should include the name of the company, director’s name and title and a sentence to say that he/she has read the entry and it complies with the work undertaken.

    9. Manufacturing Facilities sponsored by Karcher Factories:
      Across all sectors including food, processing plants and power stations

      09 Manufacturing Facilities Sponsored By Karcher Criteria:
      Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients. There will be a site visit from a BICSc auditor. A client testimonial is also required which should include the name of the company, director’s name and title and a sentence to say that he/she has read the entry and it complies with the work undertaken.

    10. Hospitality Award sponsored by the CHSA:
      For hotels, restaurants, catering and leisure outlets, venues and destinations

      10 Hospitality Award Sponsored By The CHSA Criteria:
      Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients. There will be a site visit from a BICSc auditor. A client testimonial is also required which should include the name of the company, director’s name and title and a sentence to say that he/she has read the entry and it complies with the work undertaken.

    11. Environmental Awareness Award sponsored by Facilities Management Journal:
      For companies that have taken significant steps in their responsibility of the environment

      11 Environmental Awareness Award Criteria:
      Judges will be looking for a company with a suitable Environmental Management System in place that brings an obvious benefit to both the organisation and individuals involved.
      The company must also be able to show results which can be quantified and linked to original objectives as well as training which has resulted in certification or accreditation.
      Environmental records can include:
      • Records of significant environmental aspects
      • Records of environmental meetings
      • Environmental performance information
      • Legal compliance records
      • Communication with interested parties
      • Suitable Environmental Management Systems

      This award will not require a site visit or a client testimonial.

    12. Industry Training Award Sponsored by BICSc:
      for cleaning service companies with excellent innovative training strategies that give consideration to national training policy

      12 Industry Training Award Sponsored By Bicsc Criteria:
      Companies can enter specific projects or organisation-wide training for this category.
      The judges will be looking for:
      • Training which links clearly to the organisation’s needs and helps to move the business forward
      • Training which links to the industry’s training and development strategies and brings an obvious benefit to both the organisation and individuals involved
      • Results which can be quantified and linked to original objectives
      • Training which has results in certification or accreditation


    13. NEW FOR 2020: Small cleaning company sponsored by Cleaning Matters
      For contract cleaning or FM companies with a turnover of £10m or under.

      13 Small Cleaning Company Sponsored By Cleaning Matters Criteria:
      The judges will be looking for evidence of excellence in staff training, sustainable operations, and health and safety. The judges will also want to look at and discuss the company’s current business plan as well as financial and sales and marketing strategies. The evidence supplied should demonstrate that all clients benefit from the evidence put forward. Evidence of client surveys and action will strengthen an application.

      No site visit
      No client testimonial

    14. NEW FOR 2020: Best innovation sponsored by Innuscience

      14 Best Innovation Sponsored By Innuscience Criteria:
      The judges will be looking for significant changes in the structure or management of cleaning contracts as well as changes to the management of cleaning materials, machinery or equipment that have led to a considerable improvement in the quality of the cleaning Service delivered to the client, and/or a reduction in the costs and time required to deliver an excellent cleaning service.

      No site visit
      No client testimonial is required

    15. New for 2020: Diversity Awareness Award

      15 Diversity Awareness Award Criteria:
      Diversity in the workplace promotes acceptance, respect and working together despite differences in race, gender, age, gender, religion and sexual orientation for example. The judges will be looking for the best initiative which demonstrates the company practices diversity and inclusion. Examples include:

      Cultural training
      Parental leave for men and women
      LGBPT+ forums/groups
      A workplace that is comfortable for employees with mental or physical disabilities Language training
      Diversity awareness programmes


    16. Site supervisor of the Year sponsored by the British Cleaning Council:
      For excellent performance by a site supervisor. The candidate will be a site supervisor at a building nominated in Categories 1-10

      16 Site Supervisor Of The Year Sponsored Criteria
      The judges will be looking for a site supervisor who has a thorough understanding and knowledge of the site, demonstrates exceptional leadership and management skills and shows outstanding dedication to the customer. They will also be looking for a site supervisor with clear communication skills who has ideally undertaken relevant training programmes.

      Please note:
      • If a supervisor is put forward for this award, they must be available for an interview at the site visit and they must attend the awards ceremony.
      • If you are entering a supervisor for more than one award, please ensure they are nominated on each application form. Please note, the supervisor will only be interviewed once.
      • If your application does not make it through to the next stage the supervisor will no longer be eligible.


    17. Cleaning operative of the year sponsored by Bunzl:
      For excellent performance by a cleaning operative. The candidate will be a cleaning operative at a building nominated in Categories 1-10

      17 Cleaning Operative Of The Year Criteria
      The judges will be looking for a cleaning operative who has a thorough understanding and knowledge of the site and shows outstanding dedication to the customer. They will also be looking for a cleaning operative with clear communication skills who has ideally undertaken relevant training programmes.

      Please note:
      • If a cleaning operative is put forward for this award, they must be available for an interview at the site visit and they must attend the awards ceremony.
      • If you are entering a cleaning operative for more than one award, please ensure they are nominated on each application form. Please note, the cleaning operative will only be interviewed once.
      • If your application does not make it through to the next stage the cleaning operative will no longer be eligible.

 

- How to Enter -
All the information you will require including judges criteria and hints and tips will be included in the 'How to Enter' guide.
Download

 

Contact details Tel: 0203 468 0923 E-mail: gsa@suzannehowe.com Twitter: @goldenservaward

 

All names, logos and trademarks are the property of Kimberly-Clark Worldwide, Inc. Copyright 2019 KCWW. All rights Reserved. Your visit to this site and use of the information hereon is subject to the terms of our
Terms of Use. Please review our Privacy Policy.

Cookie Settings