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  Golden Service Awards 2022 – Awards Categories  

 



01 Healthcare Establishment With Fewer Than 250 Beds
1. Healthcare sponsored by the CHSA
To include care homes, surgeries, clinics, and dentists

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• The knowledge and understanding of PAS and the new healthcare standards for cleaning and hygiene will also need to be demonstrated
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 

02 Healthcare Establishment With More Than 250 Beds 2. Hospitals sponsored by Kärcher
To include hospitals – both private and NHS

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• The knowledge and understanding of PAS and the new healthcare standards for cleaning and hygiene will also need to be demonstrated
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 

03 Office Areas Below 250 000 Sq Ft 3. Office areas below 100,000 square feet
For all or part of a building

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 



04 Office Areas Above 250 000 Sq Ft
4. Office areas between 100,000 and 300,000 square feet sponsored by the Nationwide Hygiene Group
For all or part of a building

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 



Office areas over 300,000 square feet sponsored by Tomorrow’s Cleaning
5. Office areas over 300,000 square feet sponsored by Tomorrow’s Cleaning
For all or part of a building

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 



06 Small Education Establishment
6. Education – Pre-School and Primary sponsored by Pearroc
To include primary schools – private and public sector, nurseries

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important, in particular the importance of hygiene factors affecting children
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 

Education – Secondary and Further Education 7. Education – Secondary and Further Education
To include private and public sector secondary schools, universities, and colleges

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important, in particular the importance of hygiene factors affecting the students
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 

08 Shopping Mall Or Areas With More Than One Shop 8. Retail/Shopping Malls under I million square feet

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important, in particular the importance of hygiene factors affected by external environments
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 



Retail/Shopping malls over 1 million square feet sponsored by Truvox International
9. Retail/Shopping malls over 1 million square feet sponsored by Truvox International

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important, in particular the importance of hygiene factors affected by external environments
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 

09 Manufacturing Facilities Sponsored By Karcher 10. Manufacturing
Factories – across all sectors including food, processing plants and power stations

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the manufacturing process and the hygiene levels required
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 

10 Hospitality Award Sponsored By The CHSA 11. Hospitality
To include hotels, restaurants, cafes, and holiday parks

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the guests and users of the building is also important, in particular the importance of hygiene factors affected by the high levels of occupancy
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 

10 Hospitality Award Sponsored By The CHSA 12. Leisure
To include stadiums, outdoor shopping malls and plazas, theme parks, airports, and stations

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the guests and users of the building is also important, in particular the importance of hygiene factors affected by the high levels of occupancy
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

 



11 Environmental Awareness Award
13. Environmental Awareness sponsored by Cleaning Matters
For companies that have taken significant steps in their responsibility of the environment

• Judges will be looking for a company with a suitable Environmental Management System in place that brings an obvious benefit to both the organisation and individuals involved
• The company must also be able to show results which can be quantified and linked to original objectives as well as training which has resulted in certification or accreditation
• Environmental records can include:
  • Records of significant environmental aspects
  • Records of environmental meetings
  • Environmental performance information
  • Legal compliance records
  • Communication with interested parties
  • Suitable Environmental Management Systems

• This award will not require a site visit or a client testimonial

 

 

12 Industry Training Award Sponsored By Bicsc
14. Training sponsored by BICSc
For cleaning service companies with excellent innovative training strategies that give consideration to the national training policy

• Companies can enter specific projects or organisation-wide training for this category
• The judges will be looking for:
  • Training which links clearly to the organisation’s needs and helps to move the business forward
  • Training which links to the industry’s training and development strategies and brings an obvious benefit to both the organisation and individuals involved
  • Results which can be quantified and linked to original objectives
  • Training which has results in certification or accreditation

• There will be a site visit from a BICSc auditor

 

15 Diversity Awareness Award 15. Diversity
For businesses that have the best initiative which demonstrates the company practises diversity and inclusion

• Diversity in the workplace promotes acceptance, respect and working together despite differences in race, gender, age, religion, and sexual orientation for example
• The judges will be looking for the best initiative which demonstrates the company practises diversity and inclusion. Examples include:
  • Cultural training
  • Parental leave for men and women
  • LGBT forums and groups
  • A workplace that is comfortable for employees with mental or physical disabilities
  • Language training
  • Diversity awareness programmes

• This award will not require a site visit or a client testimonial

 



Going the extra mile sponsored by Facilities Management Journal
16. Going the extra mile sponsored by Facilities Management Journal
For businesses that have gone the extra mile in times of adversity

• Judges will be looking for high standards of cleanliness, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• In addition to this the judges will be looking for clear examples of how the company has gone the extra mile during a period of adversity. Details required
  • The adversity and its impact on daily life
  • The impact it had on the cleanliness operation
  • Measures taken to overcome the adversity
  • Measurement of the success of the measures taken

• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken
• This award will not require a site visit

 

Small business 17. Small business
For contract cleaning or FM companies with a turnover of £3 million or under

• The judges will be looking for evidence of excellence in staff training, sustainable operations, and health and safety
• The judges will also want to look at and discuss the company’s current business plan as well as financial, sales, and marketing strategies
• The evidence supplied should demonstrate that all clients benefit from the evidence put forward
• Evidence of client surveys and action will strengthen an application
• This award will not require a site visit
• No client testimonial

 



Site Supervisor Of The Year Sponsored
18. Supervisor of the Year sponsored by BioVate Hygienics
For excellent performance by a site supervisor

• The judges will be looking for a site supervisor who has a thorough understanding and knowledge of the site, demonstrates exceptional leadership and management skills and shows outstanding dedication to the customer
• They will also be looking for a site supervisor with clear communication skills who has ideally undertaken relevant training programmes Please note:
  • If a supervisor is put forward for this award, they must be available for an interview at the site visit and they must attend the awards ceremony
  • If you are entering a supervisor for more than one award, please ensure they are nominated on each application form. Please note, the supervisor will only be interviewed once
  • If your site application does not make it through to the next stage the supervisor will no longer be eligible

 

 

17 Cleaning Operative Of The Year
19. Cleaning Operative of the Year sponsored by Bunzl Cleaning & Hygiene Supplies
For excellent performance by a cleaning operative

• The judges will be looking for a cleaning operative who has a thorough understanding and knowledge of the site and shows outstanding dedication to the customer
• They will also be looking for a cleaning operative with clear communication skills who has ideally undertaken relevant training programmes
• Please note:
  • If a cleaning operative is put forward for this award, they must be available for an interview at the site visit and they must attend the awards ceremony
  • If you are entering a cleaning operative for more than one award, please ensure they are nominated on each application form. Please note, the cleaning operative will only be interviewed once
  • If your site application does not make it through to the next stage the cleaning operative will no longer be eligible 

 

Contact details Tel: 0203 468 0923 E-mail: [email protected] Twitter: @goldenservaward

 

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