2026 GSA FAQ

FAQ

Yes, you can if you are entering different categories. If you are entering multiple entries in one category, we recommend you finish one entry before entering the second.

Yes, but each entry must be paid for and entered separately.

Yes. All entries require payment of £130 plus VAT (£156).

Yes

Yes, it is not the size of the business that is important, but the quality of the service provided.

Cleaning standards, training, staff management, innovation and client relationship are the main criteria which will be assessed.

Friday, 17th October 2025.

No.

If you cannot provide proof of certification at the site visit, you will lose points on your entry which could make the difference in becoming a winner or not.

The cost to enter the awards is £130 plus VAT (£156). Tickets to the awards ceremony cost £275 plus VAT (£330). There are no discounts for buying multiple tickets. No refunds will be given on entries or tickets once purchased.

Please pay by direct transfer on receipt of an invoice from Suzanne Howe Communications.

The bank details are as follows:

HSBC
Suzanne Howe Communications Limited
Sort Code: 40-43-44
Account Number: 31561987

Unfortunately, we are unable to accept credit card payments.

The bank account has changed in the last two years. Please check the money is paid to the new bank account to avoid delays. Any queries, please email [email protected]

At the first stage, the judging panel will consider the application on the basis of written evidence submitted. Finalists will then be selected for a site visit.

You will receive an email from the organisers and a member of the judging panel will contact you to arrange a site visit. There will also be a list on the website from Monday, 8th December 2025.

Between January and February 2026.

A site supervisor and/or cleaning operative can be entered into categories 1 – 9, and 16. They are not separate awards.

Yes, or they will be disqualified from the application.

Winners will be announced at the Kimberly-Clark Professional^™ Golden Service Awards 2026 at the London Hilton, Park Lane on Thursday, 21st May 2026.

Key Dates

Monday, 14th July 2025
Open for Entry

Tuesday, 29th July 2025
Webinar

Friday, 17th October 2025
Entry deadline

November 2025
First round of judging

Monday, 8th December 2025
Finalists announced

January and February 2026
Site visits

Thursday, 21st May 2026
Awards Ceremony

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add remove Frequently Asked Questions

Can I save my entry/ies as I go along?

Can I submit multiple entries for the Awards?

Does everyone have to pay to enter?

Can both contract cleaning companies and in-house teams enter ?

My company is very small, can I still enter ?

What are the main criteria for the judges ?

When is the closing date for entries ?

Do I have to be a customer of Kimberly-Clark Professional™ or registered with any trade association to enter ?

What if I don’t have any certificates ?

How much does it cost ?

How do I pay for my entry and/or ticket and where do I send it to ?

How does the judging process work ?

How will I know if I am a finalist ?

When do site visits take place ?

How do I enter a cleaning operative and/or site supervisor ?

Does my nominated cleaning operative and/or site supervisor have to be present during a site visit ?

Will I be informed if my application has been unsuccessful ?